To allow ample time for all patients and all of our scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why an occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. One way to save time at your appointment(s) is to complete any necessary forms prior to arrival; you can contact the front desk to find out which forms you need to complete for each type of visit and fill out and submit the appropriate forms from our website.

For your convenience, in-hospital drop-off appointments are available, meaning you can bring your pet at the time that works best for you and leave him or her with us for a couple of hours while they receive their medical care. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. After the examination, our doctor will call you to go over the diagnosis and to provide discharge instructions before you come to pick them up. Please call to schedule.

For the safety of all animals in our care, we require that all vaccinations be up to date.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

First time clients are required to pay an exam deposit fee when the appointment is scheduled. The deposit will go towards the exam fee at the time of the appointment. The deposit is non refundable if the appointment is cancelled with less than a 12 hour notice or if you do not show up to the appointment.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.*

*Please note for first time clients we accept all major credit cards and cash.